NuebeCash Privacy Policy — How We Protect Your Data

1 Introduction

NuebeCash ("we", "us", "our") is committed to protecting the privacy and personal data of every player who uses our platform. This Privacy Policy explains how NuebeCash collects, uses, stores, shares, and protects personal information in connection with your use of the NuebeCash website and services.

This policy applies to all users of the NuebeCash platform, including registered players, visitors who browse without registering, and anyone who contacts us through our support channels. By accessing NuebeCash or creating an account, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein.

NuebeCash operates in the Philippines and complies with the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations. We take our obligations as a personal information controller seriously — not just because the law requires it, but because Filipino players deserve to know exactly where their data goes and how it's protected.

2 Personal Data We Collect

NuebeCash collects personal data that is necessary to provide our services, verify your identity, process payments, and comply with legal obligations. Below is a clear breakdown of the categories of data we collect and specific examples within each category.

3 How We Collect Your Data

NuebeCash collects personal data through the following channels:

• Direct collection: When you register an account, complete identity verification, contact support, or fill out any form on the NuebeCash platform, you provide data directly to us.
• Automated collection: When you access or use NuebeCash, our systems automatically collect technical data about your device, browser, and usage patterns using server logs, cookies, and similar technologies.
• Payment processor data: When you make a deposit or withdrawal, our payment processing partners provide transaction confirmation data that we record in your account history. We do not receive or store full bank card numbers or GCash PINs.
• Third-party verification providers: For identity verification and age verification, we may use third-party KYC (Know Your Customer) services that process your government ID data on our behalf.
• Customer support interactions: Records of your communications with the NuebeCash support team are retained in our CRM system so that we can provide consistent assistance.

4 Why We Use Your Personal Data

NuebeCash processes your personal data only for specific, legitimate purposes. We do not process data beyond what is necessary for these purposes. The table below sets out the primary reasons we use your data and the corresponding legal basis.

• Account creation and management: To register your NuebeCash account, verify your identity, and maintain your account in good standing.
• Payment processing: To process deposits, credit winnings, and execute withdrawal requests to your GCash, Maya, or bank account securely and accurately.
• Age and identity verification: To comply with our legal obligation to ensure all players are 18 years of age or older and to prevent fraud.
• Anti-money laundering compliance: To meet our obligations under Philippine anti-money laundering laws, including monitoring transaction patterns and reporting suspicious activity where required by law.
• Customer support: To respond to your enquiries, resolve disputes, and provide you with assistance related to your NuebeCash account.
• Platform improvement: To analyse usage patterns and improve the NuebeCash platform, game selection, and user experience based on how players interact with our services.
• Responsible gaming: To monitor gaming behaviour and implement responsible gaming tools such as deposit limits, session reminders, and self-exclusion where requested or required.
• Marketing and promotions: To send you information about NuebeCash promotions, bonuses, and new games — but only if you have consented to receive marketing communications. You can opt out at any time.
• Security and fraud prevention: To detect, investigate, and prevent fraudulent activity, multi-accounting, and other prohibited conduct on the NuebeCash platform.

5 Legal Basis for Processing

NuebeCash processes personal data under the following legal bases as recognised under the Philippine Data Privacy Act of 2012:

• Contract performance: Processing is necessary to enter into and perform the contract with you — that is, to operate your NuebeCash account and provide the gaming services you have signed up for.
• Legal obligation: Processing is necessary to comply with applicable Philippine laws, including anti-money laundering regulations, age verification requirements, and tax reporting obligations.
• Legitimate interests: Processing is necessary for the legitimate interests of NuebeCash in operating a secure, fair, and commercially sustainable platform, provided these interests do not override your fundamental rights and freedoms.
• Consent: For marketing communications and non-essential cookies, NuebeCash processes your data only if you have given specific, informed, and freely given consent. You may withdraw consent at any time.

6 Who We Share Your Data With

NuebeCash does not sell, rent, or trade your personal data to any third party. We share data only with carefully selected service providers who assist us in operating the platform, and only to the extent necessary for each service. All third-party processors are bound by data processing agreements that prohibit them from using your data for any purpose other than the specific service they provide to NuebeCash.

• Payment processors: GCash, Maya, Coins.ph, BDO, BPI, UnionBank, and Visa/Mastercard processing networks receive transaction data solely for payment processing purposes.
• Identity verification providers: Third-party KYC providers receive copies of identity documents for age and identity verification. They process this data under strict confidentiality obligations.
• Game and software providers: Game providers whose titles are hosted on NuebeCash may receive anonymised session data for technical support purposes. No personally identifiable data is shared beyond what is required.
• IT and infrastructure providers: Cloud hosting and cybersecurity service providers may process data in the course of providing their services. All providers are vetted for security compliance.
• Regulatory authorities: NuebeCash may be required by law to disclose personal data to Philippine government agencies, including law enforcement authorities, in response to lawful requests. We will challenge requests that we believe are improper.

7 How We Protect Your Data

NuebeCash implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Data security is not just a policy commitment at NuebeCash — it is embedded in the architecture of our platform.

• Transport Layer Security (TLS): All data transmitted between your device and NuebeCash servers is encrypted using TLS 1.3 with 256-bit AES encryption. This is the same standard used by major Philippine banks.
• Password security: Passwords are never stored in plain text. All passwords are hashed using industry-standard cryptographic algorithms before storage.
• Access controls: Access to personal data within NuebeCash is restricted to staff who need it to perform their roles. Access is logged and audited regularly.
• Intrusion detection: NuebeCash operates real-time intrusion detection and monitoring systems that identify and respond to suspicious access attempts automatically.
• Regular security assessments: NuebeCash conducts periodic security assessments and penetration testing to identify and remediate vulnerabilities before they can be exploited.
• Data breach response: In the event of a data breach that may affect your personal data, NuebeCash will notify affected players and, where required, the National Privacy Commission, within the timeframes prescribed by Philippine law.

8 How Long We Keep Your Data

NuebeCash retains personal data only for as long as it is necessary for the purposes for which it was collected, or as required by applicable Philippine laws. The following general retention periods apply:

• Account and identity data: Retained for the duration of your active NuebeCash account plus five years following account closure, to comply with anti-money laundering record-keeping requirements.
• Transaction records: Retained for a minimum of five years following the transaction date, as required by Philippine financial regulations.
• Usage and gameplay data: Retained for a maximum of two years for the purpose of platform improvement and responsible gaming monitoring.
• Customer support records: Retained for three years following the resolution of the support enquiry, to allow for follow-up and dispute resolution.
• Marketing preferences: Retained until you withdraw consent or request deletion, whichever comes first.

When personal data is no longer required, NuebeCash securely deletes or anonymises it in accordance with our data disposal procedures. Anonymised and aggregated data (which cannot be linked back to you as an individual) may be retained indefinitely for statistical analysis.

9 Cookies & Tracking Technologies

NuebeCash uses cookies and similar tracking technologies to operate the platform, remember your preferences, analyse usage patterns, and — where you have consented — deliver relevant promotional content. A cookie is a small text file stored on your device when you visit a website.

You can control cookie settings through your browser preferences. Note that disabling essential cookies will prevent you from logging in or using core platform features. For analytics and marketing cookies, NuebeCash seeks your consent before activating them and you can withdraw consent at any time.

10 Children's Privacy

NuebeCash is strictly an adult platform. We do not knowingly collect, process, or store personal data from individuals under 18 years of age. If you are under 18, you are not permitted to use NuebeCash and must not attempt to register an account.

NuebeCash employs age verification procedures to prevent minors from accessing the platform. If we discover that personal data has been collected from a person under 18, we will delete that data immediately and close the associated account. If you believe a minor has registered on NuebeCash, please contact us at support@nuebecash.net so we can investigate promptly.

11 Third-Party Links

The NuebeCash website does not contain links to external third-party websites in its main content areas. Our navigation, games, and betting markets are all contained within the NuebeCash platform. Where any third-party integration is used (such as payment processors), you are either operating within the NuebeCash environment with a backend integration, or you may be redirected to the third-party provider's own secure environment for payment completion.

NuebeCash is not responsible for the privacy practices of any third-party payment providers or services you choose to use. We recommend reviewing the privacy policies of your GCash, Maya, or bank account provider separately, as NuebeCash has no control over how those services handle your data once you interact with them directly.

12 International Data Transfers

NuebeCash primarily stores and processes data within the Philippines. In cases where data is processed by third-party service providers located outside the Philippines — such as certain cloud infrastructure providers or game software companies — NuebeCash ensures that adequate safeguards are in place to protect your data to at least the same standard required under Philippine law.

All cross-border data transfers involving personal data of NuebeCash players are conducted under contractual arrangements that require the recipient to apply data protection standards equivalent to those required by the Philippine Data Privacy Act of 2012 and its implementing rules. If you have questions about the safeguards applied to international data transfers, contact us at support@nuebecash.net.

13 Updates to This Privacy Policy

NuebeCash may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. When we make significant changes, we will notify registered players by email and display a prominent notice on the NuebeCash platform before the changes take effect.

The date of the most recent update is always shown at the top of this page. We recommend checking back periodically to stay informed. Your continued use of NuebeCash after an update has taken effect constitutes your acceptance of the revised Privacy Policy. If you do not agree to the updated policy, please stop using the platform and contact us to arrange withdrawal of your remaining balance.

14 Contact Us & How to Exercise Your Rights

NuebeCash takes privacy seriously and is committed to responding to all data-related requests promptly and transparently. To exercise any of your rights under this Privacy Policy — or to ask any question about how your data is handled — please contact our Data Privacy team:

• Email: support@nuebecash.net (mark your email "Data Privacy Request")
• Response time: We aim to acknowledge your request within 3 business days and resolve it within 30 calendar days.
• Identity verification: To protect your data, we may need to verify your identity before processing your request.

If you are not satisfied with our response, you have the right to escalate your complaint to the National Privacy Commission of the Philippines. NuebeCash cooperates fully with the NPC and encourages players to contact us first so we have the opportunity to address your concern directly.